All orders are processed and shipped out within 2-3 business days. You will receive an email confirmation and tracking number once your order has been shipped.
We do not guarantee delivery dates. Orders are shipped to the delivery address the customer provides at checkout.
All US continental orders are shipped via the United States Postal Service.
You will receive an order confirmation email and receipt after placing your order. If you do not receive that email, please check your spam folder. If you still cannot locate the confirmation email, please contact us at firstname.lastname@example.org to confirm that the order has been received.
We are not responsible for lost or stolen packages that have delivery confirmation to the address provided. If a package is returned or rejected, you will be notified and will be responsible for any re-shipment postage fees.
Customers are responsible for filing claims with the carrier for lost or damaged shipments.
Please allow 2-4 weeks delivery for all international orders
International shipping fees will be based on the United States Postal Service Standard Rates.
International customers must pay applicable, VAT, tariff, sales tax, duties and customs charges which are determined by your local government and vary by country. VAT, tariff, duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Burning Stone Apparel. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded.
We are not responsible for lost or stolen packages that have delivery confirmation to the address provided. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, you will be notified and will be responsible for any re-shipment postage fees.